Service Repair Analyst

Responsibilities

• Maintains and organizes all built standard jobs which are used by the sales and service departments when quoting repair costs to customers as well as being used in total maintenance and repair contract pricing and machine life cycle costs
• Creates and updates all service letter standard jobs in the dealer business software
• Creates preventative maintenance standards on all new machine models in Ziegler’s equipment population
• Maintains the standard job catalog
• Adds new base serial numbers and modifies existing base serial numbers as needed to mirror the existing machine population in Ziegler’s territory
• Creates and maintains preventative maintenance contract pricing for Caterpillar equipment
• Updates repair parts list with revised part numbers as required
• Applies accuracy of standard jobs with supervisor on a yearly basis
• Identifies and works with branches to review job utilization and updates parts and/or labor changes of standard jobs if necessary
• Works cooperatively with both the sales and service departments to achieve realistic standard job pricing
• Fields questions via phone or email regarding standard jobs
• Trains users on how to utilize systems to quote standard jobs

Qualifications

• A High School Degree is required; a 4-year degree is preferred
• Knowledge of construction, agricultural and on-highway trucks is preferred
• Strong computer and Microsoft Excel skills are required
• Attention to detail, efficiency, planning and organization, commitment/dependability, and teamwork are personal attributes
• Mechanical aptitude is a plus

Benefits

• The pay range for this position is $26.85 to $32.21
• The starting wage is dependent on skills, experience, education and location
• Pay range may vary by 10% depending upon the applicant’s location
• Full-time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Discounted fitness membership

About the Role

• Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri
• Ziegler is committed to providing employees with the best possible work environment and the right tools for career development
• This means great benefits, work/life balance, and ongoing professional development and training
• At Ziegler Inc., we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran