Service Renewal Representative

About the role

As a Service Renewal Representative, you will sell or renew Hach’s products, systems, and services via telephone or electronic means to customers in assigned territories. Your responsibilities include developing and maintaining strong relationships with existing customers, identifying upselling opportunities, and collaborating with account owners and cross-functional teams to ensure on-time renewals.

Responsibilities

• Proactively engage with customers to quote, negotiate, and secure annual Service Partnership renewals
• Develop and maintain strong relationships with existing customers to drive retention and loyalty
• Identify upselling opportunities to expand service offerings and increase revenue
• Collaborate with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
• Utilize CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity
• Provide exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations
• Manage large, specialty contracts across North America, including quoting, customer follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services
• Serve as a point of contact for specialty contracts for both internal groups and external customers

Requirements

• A High School Diploma is required.
• A Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Qualifications

• High School Diploma is required.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Skills

• Outbound calling skills
• CRM and ERP system proficiency
• Customer relationship management
• Lead qualification and prospecting
• Service contract management

Benefits

• Professional onboarding and training options
• Career coaching and development opportunities
• Health benefits and 401k plan

Pay

$25 - $28 USD per hour

Schedule

This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).