Service Receptionist/Client Advisor/BDC

Levittown Ford Service Center, part of the VIP Automotive Group, is seeking a friendly, organized, and customer-focused Service Receptionist / Business Development Center (BDC) Representative to join our growing service team.

About the role

If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a long-term career with advancement opportunities, we'd love to meet you.

Pay

$18.00 – $20.00 per hour + monthly performance bonuses.

Schedule

Full-time, 5-day work week (Monday - Saturday). Immediate opening.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• Paid Sick Time
• Family Leave
• Life Insurance
• Disability Insurance
• Employee Discounts on Vehicles, Parts & Service
• Supplemental Benefit Plans
• Employee Referral Bonuses
• Paid Training
• Opportunities for Advancement

Responsibilities

• Answer incoming dealership phone calls professionally and courteously
• Schedule and confirm automotive service appointments
• Respond to customer inquiries by phone, email, text, and online leads
• Greet customers arriving for service
• Direct customers to the appropriate service advisor or department
• Follow up with customers regarding appointments and service reminders
• Maintain accurate customer information in dealership software
• Coordinate appointment schedules to maximize shop efficiency
• Assist with outbound customer retention calls
• Support the service advisors and management team
• Deliver exceptional customer service on every interaction

Requirements

• Previous customer service, receptionist, call center, hospitality, retail, or automotive experience preferred
• Automotive dealership experience is a plus but not required
• Excellent communication and interpersonal skills
• Professional phone etiquette
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Positive attitude and dependable work ethic
• Team-oriented with strong organizational skills

About VIP Automotive Group

VIP Automotive Group has proudly served the New York Community for over 65 years. Our mission is to empower and engage our team to deliver an exceptional automotive experience for every customer while providing a workplace where employees can build rewarding, long-term careers. We invest in our people through training, advancement opportunities, competitive compensation, and a culture built on teamwork and respect.

Ideal Background

We encourage applicants with experience as:

• Automotive Service Receptionist
• BDC Representative
• Service BDC Representative
• Customer Service Representative
• Appointment Coordinator
• Call Center Representative
• Service Scheduler
• Front Desk Receptionist
• Automotive Receptionist
• Client Care Representative
• Service Coordinator
• Administrative Assistant