Service Project Manager, Commercial/Industrial

The Service Project Manager works closely with Commercial Service Operations, the Field Service Manager, technicians, sales, accounting, and customers to keep projects on scope, on schedule, and financially on track. This role is responsible for the outcome of assigned jobs - not just coordination - and is expected to identify issues early, communicate clearly, and follow through until the work is complete and closed out. Responsibilities: Manage assigned commercial and industrial service projects from turnover through completion and closeout, with clear ownership of scope, schedule, financial performance, customer communication, and resultsReview project scope, estimate, proposal, labor assumptions, materials, schedule, customer requirements, and job risks before work begins; ensure a proper turnover occurs before mobilizationDevelop and maintain project plans and schedules, coordinating labor needs, materials, equipment, subcontractors, permits, access, shutdown requirements, and other resources needed for successful executionPartner with the Field Service Manager and service coordination team on technician scheduling, sequencing, and workload needs while maintaining ownership of the assigned projectOwn the financial performance of assigned projects, including budget, labor performance, material and subcontractor costs, committed costs, billing status, and overall job profitabilityMonitor actual job performance against the estimate and budget, identify variances early, and take action to address labor, cost, scope, or schedule issues before they escalateIdentify, document, price, and obtain approval for scope changes and additional work; ensure change orders are captured and billed appropriatelyMaintain accurate project information in frēijē business systems, including job status, costs, commitments, forecasts, billing requirements, and closeout informationServe as the primary customer contact for assigned projects, setting clear expectations and communicating proactively regarding scope, schedule, access, changes, delays, and completionProvide technicians and field teams with the information needed to execute the work successfully, including scope, drawings, customer expectations, schedule, job requirements, and changesVisit jobsites as needed to review progress, coordinate work, address project issues, and support successful executionMaintain complete and timely project documentation, including proposals, purchase orders, subcontractor documentation, customer approvals, change orders, job notes, billing support, and closeout documentsDrive timely billing and project closeout, ensuring completed work does not remain open or unbilled and that Accounting has the documentation needed for accurate invoicingComplete final project review and closeout, including outstanding documentation, billing, cost review, lessons learned, and resolution of remaining customer or project itemsIdentify opportunities to improve project execution, estimating feedback, field coordination, customer experience, and service processes based on lessons learned from assigned workPartner effectively with Commercial Service Operations, field teams, sales, accounting, project teams, Safety, and other internal partnersModel frēijē's Core Values through ownership, communication, follow-through, customer service, and continuous improvement Required qualifications: High school diploma or General Education Degree (GED) requiredAssociate or bachelor's degree in construction management, engineering, business, or a related field preferred3 to 7 years of relevant commercial/industrial service, project management, construction, or mechanical contracting experience requiredExperience managing projects involving labor, materials, subcontractors, schedules, job costs, and customer commitments requiredWorking knowledge of commercial HVAC/R, mechanical, piping, plumbing, or industrial service operations strongly preferredExperience with job costing, WIP, project financials, change orders, billing, and project closeout preferredService management, project management, or ERP system experience requiredMicrosoft Office Suite experience required; strong Excel skills preferredAbility to read and understand project scopes, estimates, proposals, drawings, specifications, and related project documentationStrong planning, organization, problem-solving, and follow-through skills with the ability to manage multiple active projects and prioritiesStrong written and verbal communication skills and the ability to work effectively with customers, technicians, subcontractors, vendors, and internal teamsDemonstrated ownership and sound judgment, including the ability to identify risk, raise concerns, and drive issues through resolutionCarry a valid driver license and have dependable transportation requiredAbility to visit jobsites regularly and lift up to 25 pounds What We Offer: Competitive salary. Comprehensive benefits package, including health, dental, and vision insurance Health Insurance starting at 99 cents per week Retirement savings plan with company match. Opportunities for professional development and career advancement. A supportive and collaborative work environment. Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team! Core Values Grit: You Follow Through When Work is Hard Lead From Your Seat: You think like an owner Uber Customer Centric: You drive a "wow" experience Endeavor to be Great: You strive to be the best version of yourself frēijē is an Equal Opportunity Employer and participates in E-Verify. Powered by JazzHR g8RQdJiIqQ