Service Project Manager

Job Summary

EMCOR Services Betlem is seeking a Service Project Manager to build and maintain strong, long-lasting relationships with existing service customers. The ideal candidate will focus on client retention, provide efficient and courteous service, support clients, and develop service repair solutions.

Essential Duties & Responsibilities

• Maintain customer satisfaction by providing efficient and courteous service.
• Support clients, understand their needs, and develop service repair solutions to achieve objectives.
• Quote mechanical service repair work and oversee the execution of the work.
• Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted.
• Coverge with regional service teams or outside vendors to execute scheduled work.
• Participate in investigating and resolving semi-complex problems that arise in the general course of doing business.
• Ensure billings are reviewed weekly and processed through the proper internal channels.
• Facilitate communication between customer and account manager as needed.
• Aid the sales team with securing new business within the existing customer base.
• Work in a team environment with a matrix reporting structure.
• Ensure all job safety requirements are coordinated properly and being followed.
• Coordinate subcontractors as required.

Qualifications

• AAS degree or equivalent work-related experience in the HVAC industry.
• Excellent customer service skills including effective verbal and written communication.
• 10+ years of technical experience in the HVAC industry preferred.
• Ability to quote HVAC repairs.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Clean, neat, and professional appearance.
• A top performer who can instill pride of workmanship in their self and in others.
• Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment.
• Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
• Proficient with Microsoft Word and Excel.

Benefits

• We offer a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and an Employee Assistance Program.

Pay

$60,000/year - $80,000/year