Service Project Engineer

Provides critical support to JTM Construction’s Service Department, focusing on project coordination, scheduling support, subcontractor communication, and cost tracking for fast-paced service projects. Ideal for those with construction industry experience who thrive in a fast-paced environment, manage frequent interruptions, and coordinate many smaller projects simultaneously. This full-time, exempt role is located in JTM’s offices in Seattle’s Georgetown neighborhood.

About the role

Works under the direct supervision of the Service Manager.

Pay

Full salary range: $85,000 – $115,000, depending on direct professional experience and qualifications. Bonus target: 3%–10% of annual base earnings.

Benefits

• Comprehensive healthcare plan (medical, dental, vision, life, AD&D, and EAP)
• Eight paid holidays
• Minimum of three weeks Paid Time Off
• Paid parental, jury duty, and bereavement leave
• Paid volunteer time off
• 4% safe-harbor weekly 401K match plus discretionary profit sharing
• Bonuses based on corporate and personal performance (typically 3%–10% of base earnings)

Responsibilities

• Assist with service bid and agreements, project setup, billing, and closeout
• Coordinate scheduling of subcontractors, vendors, and internal field staff
• Resolve day-to-day issues quickly
• Manage project documentation and support billing documentation
• Communicate professionally with clients, tenants, property managers, and vendors
• Coordinate and schedule service calls, warranty work, and small projects
• Serve as primary point of contact for service-related communication, including intake of requests and status updates
• Create, manage, and track work orders, service tickets, and job documents
• Process and coordinate approved work, including ordering equipment, permits, parts, and materials
• Communicate service issues, escalations, or delays to the Service Manager
• Support billing readiness by ensuring service documentation, tickets, and approvals are complete and accurate
• Support material procurement
• Participate in overall project safety
• Assist with warranty tracking and follow-up
• Proactively manage customer relationships to foster additional work

Requirements

• Bachelor’s degree in Construction Management, Engineering, or related field
• 1–3 years of experience working for a commercial general contractor with exposure to service work, tenant improvements, and fast-turn projects
• Hands-on construction field experience is a bonus
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word)
• Excellent written and verbal communication skills
• Creativity and ability to innovate
• Knowledge of P6, Vista, Autodesk, PlanGrid, and BlueBeam preferred
• Positive attitude and willingness to learn
• Leadership skills with a willingness to lead by example
• Valid Washington State Driver’s License with a clean driving record
• Able to pass a pre-employment drug screening and criminal background check

Physical Requirements

• Regular, predictable attendance is required
• Subject to frequent interruptions
• Must be able to wear personal protective equipment (PPE)
• Ability to communicate information and ideas so others will understand
• Ability to remain in a stationary position at a computer terminal for extended periods
• Operate office productivity machinery (copy machine, computer printer, etc.)
• Productive in an office environment with moderate noise and frequent interruptions
• May work in proximity to loud equipment
• Must be able to respond quickly to sounds
• Must be able to move safely over uneven terrain or in confined spaces
• Must be able to detect and respond to dangerous situations
• Must be able to work in cold environments and on concrete floors; occasional outdoor work
• Light to moderate lifting may be required
• Occasional movement inside the office