Service Process Coordinator - Lead

This role performs moderately complex and varied assignments with impact primarily related to quality of execution. Works with limited supervision and may service an expansive array of products/services. Demonstrates technical and administrative expertise, applying specialized functional area skills and basic knowledge of underlying professional/technical principles or standards.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects and occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Applies specialized functional area skills and basic knowledge of underlying professional/technical principles or standards.
• Appropriately assesses risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating control issues with transparency.
• Manages workflow and reconciles work for quality on staff.
• Attends calls and participates in cross-training.
• Scans work as required.

Requirements

• 1-3 years of relevant experience; loan servicing/processing experience preferred.
• Proficient with Microsoft Excel.
• Ability to sit at a computer for the majority of an 8-hour shift.
• Ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing.
• Basic knowledge of the organization and its policies, as well as department/unit policies and procedures.
• Basic knowledge of state, regulatory, and investor guidelines is preferred.

Qualifications

• High School diploma or equivalent.

Schedule

Monday - Friday, 6:30 a.m. - 3:00 p.m. CST. This position requires working on site 100%.

Pay

Full-time salary range: $40,960.00 - $53,440.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and holidays.