Service Pro I

Position Summary The Service Pro performs home repairs requested by homeowners during the two (2) year home warranty period. This position also completes a broad range of tasks such as carpet replacement and concrete and tile repairs. Essential Duties And Responsibilities Delivers quality and value through the daily completion of tasks Collaborates with the Service Specialist to perform home repairsAssists with customer complaints and provides suggestions to the service specialistEngages in customer interactions and ensures resolution of homeowner’s concernsUtilizes the company’s internal systems such as ITK, HB1, and OutlookDevelops relationships with trades and attends warranty service calls as neededParticipates in growth and development trainings and actively develops new home repair skillsCommits to understanding the five-phase build process and gains knowledge of other departmental processes and positions within the companyIdentifies and assesses homeowner’s needs to achieve customer satisfactionAdheres to safety standards and guidelines while on the job site Qualifications And Skills General understanding of building principles and methods requiredExcellent time management and customer service skills preferredAbility to learn new software and utilize company HB1 systemValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicle Work Environment And Physical Requirements Works in both temperature-controlled and non-temperature-controlled environments, with medium to high noise levels Prolonged periods of walking and standing required Frequently required to climb ladders Occasionally required to sit, lift, pull, and push objects weighing up to 80 pounds