Service Plan Administrator

Roles And Responsibilities

• Maintain and renew service contracts in SAP for all regions
• Perform and monitor service contract invoicing
• Maintain service contract files in accordance with quality procedures
• Affiliate in reporting service contract information and performance to regional and corporate management
• Affiliate in integration of new service products into the service contract system
• Provide best possible support by developing, maintaining relationships with regional sales, service and support staff
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done
• Maintain new product information (i.e. extended warranty program literature for promoting aftermarket service products)
• Maintain confidentiality

Requirements

• Proven hands on experience with SAP
• Proven communication skills, both written and verbal
• Positive attitude, self-starter and capable of multi-tasking, managing projects and working effectively with colleagues
• High energy and willingness to provide high level of customer support

Qualifications

• Two year college degree or equivalent experience

Skills

• Proficiency in Microsoft Office/Excel/Word and PowerPoint
• Self-Directed/ Disciplined
• Team-Oriented
• Organized
• Positive Attitude and Service-Oriented
• Flexible to change
• High Level of Integrity

Benefits

• Acceptable compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Variety of wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.