Service Administrator
Position Summary
Provides general administrative support to the Service Team, which may include responding to customer calls and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.
Position Details
- Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
- Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
- Partners with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
- Maintains the service log books.
- Gathers and records information from the customer.
- Tracks calls and assignments in service operating software (Service Titan).
- Identifies manpower shortages and work backlog.
- Orders and tracks maintenance materials or parts as needed to perform scheduled work.
- Assists in Quality Control.
- Evaluates the response times, call-backs, and customer feedback.
- Provides management reports as needed.
- Compiles and analyzes information generated from calls and dispatches.
- Provides general administrative support for the customer care team including billing, contracts administration, filing, etc.
Qualifications
- Minimum high school diploma or GED
- Previous dispatch experience preferred in HVAC industry
- Good verbal and written communication skills
- Good customer service skills
- Able to multi-task and prioritize
- Attention to detail
- Basic Excel and Word skills
Benefits
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
About Southland Industries
Southland Industries is one of the nation’s largest MEP companies, built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. Join our dynamic team if you want to be engaged, challenged, and valued.
Pay
Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For California this ranges from $51,022.00 - $60,298.00 plus annual incentive, benefits, and retirement program as outlined above.