Service Outfitter

About the role

Are you a high-energy retail or service sales professional looking for your next challenge? As a Customer Solutions Specialist, you’ll guide customers through their service visits and introduce them to accessories, upgrades, and packages that enhance their RV lifestyle. This is a fast-paced, customer-facing role with clear goals, commission opportunities, and a path to long-term career growth.

• Deliver a smooth, engaging service experience that builds trust and drives return visits
• Identify and recommend service bundles, accessories, and upgrades aligned with customer needs and RV usage
• Convert service visits into long-term relationships and added sales opportunities
• Achieve and exceed monthly sales targets through high-quality customer interactions

Responsibilities

• Welcome and assist customers during service check-ins and walk-ins
• Proactively recommend relevant upgrades, add-ons, and accessories
• Accurately quote prices and book service appointments
• Keep customers informed on their unit’s progress and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM and scheduling tools to track leads, appointments, and service outcomes
• Support team members and participate in ongoing sales and service training

Requirements

• Retail or service sales experience (automotive, powersports, or outdoor gear is a plus)
• Strong communication and persuasion skills with a consultative approach
• Highly