Service Order Specialist

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

About the Role

This position will support the Sungrow Service team with quotes and order execution, supporting customers and the service team on a day-to-day basis. Most importantly, this position has a customer relationship responsibility.

Responsibilities

• Provide direct customer support and facilitate communication between external customers and internal departments
• Manage the CRM tool
• Provide service administrative support
• Oversee the entire order process from quote to execution and distribution of parts/service orders to the end user
• Coordinate communication with other departments
• Review the current process, develop new processes as needed, and be responsible for their implementation
• Keep price lists updated and accurate, working with overseas teams to ensure updated pricing
• Work with the Supply chain management team to ensure parts orders are received in a timely manner
• Coordinate with the accounting department to ensure accurate and timely billing to customers as orders are shipped
• Work with HQ to provide CRM management support

Requirements

• Can-do attitude and obsession with excellent customer support
• Self-starter, strong initiatives with an excellent communication ability
• Strong organizational skills
• Strong computer skills
• Attention to detail and ability to execute tasks on-time
• Advanced Excel knowledge
• Experience in solar preferred
• Ability to create processes and procedures
• Excellent communication skills needed for customer-facing and internal-facing interaction
• Logical thinking, resourceful attitude
• CRM tool experience is a must; experience with SAP C4 Hana is a plus

Work Location, Status and Travel

• Contract role, Hybrid out of Houston, TX preferable
• Travel 10% possible
• No visa sponsorship

Pay

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $55,000 - $86,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.