Service Order Dispatcher

About the role

The Service Order Dispatcher at Tessera is responsible for receiving, allocating, distributing, and recording work orders upon customer requests for services. This position involves scheduling preventative maintenance work orders, prioritizing service requests, conducting daily musters, maintaining service order lists, inputting daily sheet information, and managing facility credit card purchases.

Responsibilities

• Receive, allocate, distribute, and record work orders into Fleetbosse.
• Schedule preventative maintenance work orders in Fleetbosse for all facilities according to the requirements schedule.
• Determine the priority level of the service request and distribute it accordingly.
• Create and maintain working service order lists for personnel who finish service work orders and still have time to complete other service work orders.
• Create and maintain working service order lists for personnel who finish service work orders and still have time to complete other service work orders.
• Conduct daily muster with facilities personnel to ensure everyone understands service orders assigned and to assign new service orders.
• Input employee daily sheet information into Fleetbosse (Man Hours).
• Input Facility credit card purchases into Fleetbosse.
• Daily allocation of Tessera vehicle keys to the crew for daily operations.

Requirements

• A minimum of three (3) years of HVAC or facilities maintenance experience preferred.
• An associate’s degree preferred.
• Must be able to prioritize tasks and work in a fast-paced environment.
• Must demonstrate proficiency in computer software, especially Microsoft Office.
• Must be able to provide customer service in a professional and courteous manner.

Qualifications

• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Must be able to obtain and maintain applicable security clearances and installation access.

Benefits

• Medical, Dental, Vision insurance.
• 401(k) retirement plan.
• Life & Short-Term Disability Insurance.
• Flexible Spending Accounts for both medical and dependent care.
• 11 paid federal holidays.
• Accrual of 12 paid days of vacation at the start of employment, paid sick leave.
• Potential shared earning bonus.
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents.
• Professional development, certifications, and training opportunities.
• Verizon wireless discount.
• Employee Assistance Program (EAP), and an engaging wellness program.
• Public Service Loan Forgiveness eligibility for full-time employees.

Physical Requirements

• Ability to perform the following physical demands for extended periods of time with or without assistance.
• The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.
• Must be able to lift and/or move up to 70 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Access to a federal military installation

To access a federal military installation, a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, is required in accordance with the REAL ID Act. For more information, visit this website: https://www.dhs.gov/real-id.

Application

To apply, visit our website at www.tessera.org to complete an application. Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.