Service Operator II

Responsibilities

• Installs, tests, and calibrates water meters of various sizes.
• Independently investigates and resolves customer service issues related to high consumption, leaks, or pressure concerns.
• Cleans up advanced leak detection using correlators and acoustic equipment.
• Prepares detailed service reports and updates the work order management systems.
• Aids in backflow device inspections and customer-side troubleshooting.
• Provides training and guidance to Field Service Operator 1 staff.
• Operates and maintains AMR/AMI systems and software.
• Performs curb stop replacements, valve operation, and minor service line repairs.
• Responds to emergency after-hours service calls.
• Provides information to customers in a courteous and professional manner.
• Supports utility line locating and mark-outs.
• Participates in mandatory training and safety programs.
• Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges.
• Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders.
• Performs other duties as assigned.

Requirements

• I have graduated from High School or am in possession of a GED.
• I have a minimum of two years of experience in water service operations, metering, or distribution.
• I have experience with automated meter reading systems (AMR/AMI).
• I possess a Class II Water Distribution License issued by the State of Idaho or have the ability to obtain within 6 months.
• I understand I will need to successfully complete a pre-employment background check, physical, and drug test to include prescription medications.

Qualifications

The City of Caldwell offers a complete benefits package to full-time (30 or more hours per week) employees including health care, dental, vision, PERSI retirement, 401k with City match, deferred compensation plan, Employee Assistance Program (EAP), flexible spending accounts, life insurance, disability, holidays, and Paid Time Off (PTO). The City is a qualifying employer for the Federal Student Loan Forgiveness Program.