Service Operations Specialist – Active Security Clearance Required

About the role

We are seeking a Service Operations Specialist to provide critical administrative, operational, and coordination support to the program office.

Responsibilities

• Assesses program office business, operational, and organizational requirements, and recommends process improvements to strengthen effectiveness and continuity.
• Leads onboarding coordination for resident and non-resident staff, including non-resident check-in, system and distribution list access, and related setup activities.
• Oversees Superblock stipend administration and recurring operational workflows to ensure accuracy, timeliness, and compliance.
• Covers RunDMC updates with technical staff, including database enhancement requests and related workflow adjustments.
• Serves as Audit Assessment Coordinator, supporting audit readiness, documentation, tracking, and follow-up actions.
• Coordinates monthly reporting activities and collects, validates, interprets, and analyzes operational data to support decision making and program improvements.

Requirements

• An active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
• A degree in a related field, or equivalent combination of education and relevant experience.
• Experience coordinating multiple work activities and supporting business or operational processes including implementing or improving processes.
• Ability to analyze data, prepare reports, and support recurring administrative and operational functions.
• Ability to coordinate with multiple stakeholders and manage several tasks at once.
• Comprehensive organizational, communication, and follow-up skills.
• Ability to work independently on complex assignments with changing priorities.
• Comprehensive knowledge of standard office software and business systems.
• Experience supporting onboarding, access control, reporting, or audit coordination activities.
• Experience working with RunDMC, TEAMS, SharePoint or similar document and workflow systems.
• Experience providing end-user training or process demonstrations.
• Experience supporting server management or system access coordination.

Qualifications

• An active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.
• A degree in a related field, or equivalent combination of education and relevant experience.
• Experience coordinating stipend or certification-related administrative processes.
• Knowledge of Superblock program office operations and administrative compliance requirements.
• Ability to collect, interpret, and analyze data for reporting and decision support.
• Ability to coordinate projects and recurring workflows across multiple stakeholders.
• Ability to assess requirements, identify solutions, and support implementation.

Skills

• Strong organizational and communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in standard office software and business systems.
• Experience with RunDMC, TEAMS, SharePoint or similar systems.
• Ability to provide end-user training and process demonstrations.
• Experience with server management and system access coordination.

Benefits

Details on benefits are not provided in the job posting.

Pay

$113,400 - $138,888 annually

Schedule

The position requires full-time on-site presence due to the nature of the work.