Service Operations Representative

About Our Client:The organization operates within the waste management industry, focusing on reducing waste through efficient, scalable, and sustainable waste operations. It addresses challenges in waste and recycling services by leveraging technology, artificial intelligence, and data-driven strategies to improve cost-effectiveness and recycling efficiency. Since its founding in 2014, the organization has supported thousands of customer locations nationwide, achieving savings and operational improvements recognized by various industry awards. About the Opportunity:The SERVICE OPERATIONS REPRESENTATIVE is responsible for ensuring reliable, high-quality service for Mid-Market customers after service implementation. This role manages real-time communications with customers and third-party haulers, resolves complex operational issues, and enforces vendor accountability. It plays a key role in maintaining service standards, coordinating vendor relations, and supporting internal teams, directly impacting customer satisfaction and operational success. Responsibilities:Manage and resolve post-implementation service requests and operational issues for Mid-Market customersTroubleshoot complex, non-standard customer problems using industry and process knowledgeEnsure accurate and complete documentation for long-term account healthMonitor and manage the 'Unassigned' Mid-Market service request queue promptlyRespond to internal communications regarding complex service issuesMaintain expert knowledge of service expectations, best practices, and process updatesServe as main contact for external hauling partners, coordinating schedules and service adherenceCollaborate with Customer Success, Sales, and Operations teams to align vendor configurations with service requirementsCommunicate critical vendor information and service updates to internal teams Requirements:3–5+ years experience in service or logistics roles such as Logistics, Supply Chain, Vendor Operations, B2B Account Management, or Customer ServiceExperience managing third-party vendors and enforcing Service Level AgreementsStrong skills in high-touch B2B customer support, including conflict de-escalation and communication during complex resolutionsAbility to balance frontline customer support with backend operational execution and vendor accountability Pay Range and Compensation Package:The pay range for this role is $21 - $24.04 per hour with a 3% bonus (Remote - United States) Benefits & Perks:None specified Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.