Service Operations Planner/Scheduler

About the role

The Operations Planner/Scheduler is responsible for developing and maintaining efficient operational plans and schedules to meet repair and service demand. This role ensures seamless coordination between production, purchasing, and planning to achieve on-time delivery, optimize inventory and resource utilization, and maintain operational efficiency.

Responsibilities

• Create, maintain, and communicate daily and weekly operations plans for service and repair activities.
• Cook up material availability, labor capacity, and equipment readiness to meet production schedules and customer delivery targets.
• Cook up with purchasing and inventory teams to ensure timely procurement and replenishment of parts and materials.
• Monitor work orders, backlog, and repair priorities; adjust schedules proactively based on changes in demand, supply constraints, or unplanned downtime.
• Track and report key performance metrics such as schedule adherence, repair turnaround time, and inventory accuracy.
• Identify and resolve material shortages, process delays, and bottlenecks to keep operations on track.
• Partner with operations leadership to improve planning accuracy, capacity utilization, and overall workflow efficiency.
• Maintain accurate data in ERP or planning systems to support forecasting, reporting, and operational decision-making.
• Support continuous improvement projects aimed at enhancing production flow and customer satisfaction.

Requirements

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, Business, or related field
• 0-3 years of experience in operations planning, production scheduling, or materials coordination within a manufacturing or service environment

Preferred Qualifications

• Strong data analytical and organizational skills with a keen attention to detail
• Proficiency in ERP/MRP systems (SAP, Oracle, NetSuite, or similar)
• Excellent communication and problem-solving abilities with a cross-functional mindset
• Experience in Medical Device Industry is a plus
• 3+ years of experience in operations planning, production scheduling, or materials coordination within a manufacturing or service environment
• Familiarity with lean manufacturing or continuous improvement principles preferred

Benefits

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information. Competitive compensation, excellent healthcare including medical, dental, vision and prescription coverage, short & long term disability plus life insurance -- cost paid fully by CONMED, Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period, Employee Stock Purchase Plan -- allows stock purchases at discounted price, Tuition assistance for undergraduate and graduate level courses. Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!