Service Operations Manager

Key Responsibilities

• Leads and directs front-end operations to deliver an outstanding customer experience.
• Models and reinforces customer service standards and company values.
• Safeguards efficient operation of checkout lanes, customer service desks, self-checkout areas, and related front-end functions.
• Solves customer concerns and escalates issues when necessary.
• Maintains service levels and adjusts staffing to meet business needs.
• Maintains a clean, organized, and customer-ready front-end environment.
• Supports store-wide operational goals and initiatives.

Leadership & Talent Development

• Supervises, coaches, and develops Service Supervisors, Customer Service Associates, Cashiers, Courtesy Clerks, and other front-end associates.
• Conducts performance observations and provides timely coaching and feedback.
• Participates in recruiting, interviewing, hiring, onboarding, and training activities.
• Promotes associate engagement, retention, and career development.
• Develops future leaders through mentoring and succession planning.
• Ensures all associates understand and follow company policies and procedures.

Labor & Scheduling Management

• Creates and manages schedules to achieve service standards while maintaining labor budgets.
• Maintains labor productivity and staffing effectiveness.
• Adjusts schedules based on business demands, seasonal trends, and operational requirements.
• Reviews attendance and timekeeping practices to ensure compliance.
• Partners with store leadership to address labor opportunities and challenges.

Compliance & Safety

• Ensures compliance with company policies, cash handling procedures, food safety requirements, and operational standards.
• Maintains accurate records and documentation as required.
• Supports workplace safety initiatives and promotes a safe working environment.
• Conducts routine operational audits and follows up on identified opportunities.
• Ensures completion of required training and compliance programs.

Financial Accountability

• Affords assistance in managing front-end expenses and labor budgets.
• Maintains accountability for cash handling, deposits, and front-end financial procedures.
• Identifies opportunities to improve operational efficiency and profitability.

We Also Provide a Variety Of Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate.
• Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).

Our Values

We value our leaders invested in your training, career growth and development.

We value an inclusive work environment with talented colleagues who reflect the communities we serve.