Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

About the role

Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.

Responsibilities

• Provide first-line support and triage incoming requests and tickets across our key operational platforms
• Support and enhance operational readiness processes related to project maintenance and service delivery
• Use AI and automation to improve efficiency, scalability, and reporting capabilities
• Cookordination with vendors and internal teams to resolve issues beyond first-line scope

Requirements

• You have 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
• You act with confidence and ownership — you don't wait to be told to pick up a problem
• You're naturally curious and enjoy learning how systems work and solving technical problems
• You bring a strong willingness to learn and develop new technical skills
• You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
• You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
• You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
• You communicate clearly and work well with both technical and non-technical individuals
• You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
• You enjoy collaborating with others and contributing to a team-oriented environment

Qualifications

• Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required

Benefits

• Salary range: $75,000–$105,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Roth retirement plan with company match
• Ongoing learning and professional development opportunities
• Collaborative and supportive team environment

Pay

• $75,000–$105,000, based on experience and qualifications

Schedule

• Hybrid