Service Operations Coordinator (Florida)

About the role

The Service Operations Coordinator works with customers and the service team to plan and coordinate service activities. This position involves managing customer agreements, organizing service schedules, handling customer billing, and maintaining strong relationships with high-purity water clients. Strong communication skills are essential to effectively manage customer relationships and collaborate with internal teams such as procurement, accounting, engineering, and installation.

Responsibilities

• Set up and maintain customer agreements, jobs, and services
• Prepare and issue quotes and account renewals; follow up through issuance of purchase orders
• Track and generate reports of business segment profitability, including cost analysis of services and contract renewals
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing
• Learn and utilize Microsoft Dynamics and other software (Microsoft Suite) to enter and report activity
• Support customer calls and coordinate service schedules with service technicians
• Provide general administrative support to the Technical Service Center
• Back up other administrative staff as requested (e.g., during vacations or seminars)
• Coordinate with internal partners to support company growth and profitability

Requirements

• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software
• Strong mathematical skills for preparing profitability reports, cost analysis, and billing
• Solid customer-service orientation; serves internal and external customers with excellence
• Ability to excel in a fast-paced environment; remains flexible, proactive, resourceful, and efficient
• High school diploma or GED

Working Conditions

Usual office working conditions. Travel may be necessary as needed but is expected to be nominal (e.g., training, trade shows, Pureflow seminars).

Schedule

Full-time, in-person. 8-hour shift, Monday to Friday.

Benefits

• Competitive base salary
• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions)
• $1 for $1 401k match up to 4%
• 9 company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts