Service Operations Coordinator/Billing

Responsibilities

• Review completed service work orders for accuracy, completeness, and required documentation.
• Verify labor hours, materials, and service details are properly recorded and aligned with company standards.
• Close out service orders in internal systems in a timely manner.
• Ensure all required supporting documents (photos, reports, etc.) are complete.
• Follow up with 1099s for their completed work orders and invoices.
• Collaborate with field technicians and regional managers to resolve discrepancies or missing information.
• Prepare and submit finalized work orders to the accounting team for invoicing.
• Maintain accurate records of closed and pending service jobs.
• Identify and flag billing issues, inconsistencies, or delays.
• Ensure processes and procedures are followed to meet clients SLA’s
• Achieve KPIs including timeliness of work order closure, accuracy and completeness of documentation, reduction in billing errors or rework, volume of work orders processed, and turnaround time from job completion to invoice readiness.

Qualifications

• Excellent communication skills (written, verbal, interpersonal).
• Proficiency in customer interaction and vendor management.
• Critical thinking and problem-solving skills.
• Strong computer skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Detail-oriented and accurate in data entry.
• Customer service-oriented approach.
• Ability to maintain composure in a fast-paced environment.
• Dispatch experience (preferred).
• Experience with Salesforce (preferred).
• Waste industry experience (preferred).
• Dispatch service experience (preferred).
• Knowledge of parts such as Compactor/Baler/Hydraulic (preferred).