Service Operations Coordinator

About Our Client

BGIS Integrated Technical Services (BGIS ITS) is a provider of facility management services including project delivery, energy and sustainability, asset management, workplace advisory, and real estate services. The organization supports over 500 U.S.-based technicians as part of a global network, aiming to deliver consistent, professional service through continuous training and career development.

About the Opportunity

The Service Operations Coordinator plays a key role in supporting field technicians, service managers, dispatch teams, and business leaders by coordinating administrative, reporting, compliance, and operational activities. This position contributes to driving exceptional customer service and improving business performance by managing operational metrics and supporting workforce coordination.

Responsibilities

• Monitor operational metrics and provide reports, trend analysis, and performance insights to management.
• Track technician timecards, identify discrepancies and process issues.
• Review GPS and drive-time data for anomalies and report findings.
• Alert managers about overtime trends and workforce utilization.
• Cook up vehicle maintenance schedules and communicate service appointments.
• Maintain on-call schedules, audit reports, and operational documentation.
• Support inventory management and track operational deadlines.
• Track compliance training completion and send reminders.
• Aid with expense reporting and credit card spend tracking.
• Review completed work orders and validate invoice accuracy before billing.
• Serve as initial contact for accounts receivable follow-up and collections.
• Cook up weekly meetings, capture notes, and track action items.
• Support onboarding activities and monitor milestone completion.
• Promote and support workplace safety and compliance.
• Identify opportunities to improve safety and operational efficiency.

Requirements

• A High School Diploma or equivalent.
• Minimum two years of experience in administrative, operations support, compliance, or service coordination roles.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively across departments.
• Proficiency with Microsoft Office Suite: Excel, Word, Outlook, PowerPoint.
• A valid driver's license and reliable transportation for occasional travel.
• Preferred: College coursework or higher education, experience with reporting tools, timekeeping systems, or business analytics, experience supporting field service, facilities, HVAC, construction, or operations.

Pay Range and Compensation Package

Competitive Pay: $19 to $24 per hour ($39,520 to $49,920 annually).

• Generous Paid Time Off: Starting at 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year.
• 401(k) Plan: 5% employer match.

Benefits & Perks

• Company-issued cellphone and tablet.
• Comprehensive health, dental, vision, life, and disability insurance.
• Access to corporate perks through ADP.
• Tech training and career development programs.
• Opportunities for career advancement and relocation.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.