Service/ Office Manager

Job Details

The ideal candidate thrives in a fast-paced environment, enjoys balancing people management with operational responsibilities, and has experience keeping service organizations running efficiently.

Qualifications

• 3+ years of experience managing service operations, office operations, or field service teams.
• Experience scheduling and dispatching technicians or coordinating field service personnel.
• Knowledge of service ticket management, work order systems, and parts coordination.
• Experience with warranty claims, service administration, or manufacturer documentation preferred.
• Understanding of accounts receivable, accounts payable, and service pricing.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and service management software.
• HVAC, plumbing, electrical, construction, or similar service industry experience is highly preferred.
• Experience leading small teams and building positive workplace culture.

Benefits

Opportunity to oversee installation operations for candidates with strong leadership experience.

Pay

$60,000 - $90,000 per year

Schedule

Monday through Friday 8:00 AM – 5:00 PM Typical workweek of 40–50 hours Occasional Saturday work available with flexible time provided in return Limited after-hours responsibilities, with occasional manager-level email communication

About the Role

Keeping service operations running smoothly from the first customer call to the final invoice. This Jobot Job is hosted by: Giulia Saier

Requirements

Easy Apply now by clicking the "Easy Apply" button. Salary: $60,000 - $90,000 per year

Skills

Lead the daily operations of the service department, ensuring efficient scheduling and dispatch of technicians. Coordinate technician routes to maximize productivity and customer response times. Open, manage, and close service work orders while maintaining accurate documentation. Process manufacturer warranty claims with major vendors, including Carrier, American Standard, and other equipment manufacturers. Order, track, and coordinate parts while managing returns and warranty replacements. Oversee pricing, invoicing, accounts receivable, and accounts payable related to service operations. Partner with technicians to ensure jobs are completed accurately, efficiently, and with outstanding customer service. Supervise property maintenance personnel and assist with workforce coordination. Monitor department performance, identify process improvements, and implement operational efficiencies. Collaborate with ownership to improve service operations and support future business growth. Provide leadership, coaching, and accountability to office and service staff.

Benefits

Easy Apply now by clicking the "Easy Apply" button.

Contact

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!