Service Office Assistant / Dispatcher

This is a full-time, on-site position in Blountville, TN, supporting the Service Office Manager in managing customer and technician communication, scheduling, and dispatching.

About the role

Ensure efficient scheduling and dispatching while maintaining a positive first impression for all callers and visitors.

Responsibilities

• Receive and assign incoming service calls, ensuring proper communication with customers and technicians.
• Support daily dispatching and scheduling of HVAC technicians, matching complexity with technician skills.
• Coordinate with the Service Office Manager to prepare technician schedules for upcoming workdays.
• Perform clerical functions, including generating service job numbers and purchase orders.
• Manage phone communications and appointments.
• Help resolve customer complaints efficiently and report incidents to management.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of the Service Department.

Requirements

• 2 years of dispatching experience.
• Experience in a construction service environment preferred.
• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer service skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Benefits

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company-paid short-term disability and voluntary long-term disability.
• Vision and Dental coverage.
• Optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.
• Annual profit sharing.

Pay

$19 to $24 per hour, depending on experience.