Service & OF - Field Service

About the role

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm.

The Associate Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company. This role is based in Kirksville, MO—must live near or be willing to relocate to the area.

Responsibilities

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm traps. Depth perception is critical.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporate Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

Qualifications

• Associate Degree or equivalent experience, preferably in Electronics, Physics or an associated discipline.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes and multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Uphold Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
• Must maintain an active driver's license in the home state.

Physical requirements & work environment

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. The employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required include close vision and the ability to adjust focus. The noise level and temperature in the work environment is usually moderate. Must be able to travel as needed for the business. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.