Service Now Senior Engineer

About the role

This hybrid role is based in the city posted on the requisition. You will work on-site three days a week and remotely two days a week. The position does not offer visa sponsorship or visa transfers.

Responsibilities

• Own the delivery of enterprise-scale ServiceNow solutions, implementing APIs, integrations, workflows, and Service Catalog capabilities
• Support a bi-weekly release cycle
• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large-scale planning of strategies
• Design, code, test, debug, and document projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges requiring in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing or potential new client needs
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, providing guidance and direction to less experienced staff
• Work with an Agile Scrum Team composed of onshore and offshore delivery team members
• Demonstrate proficiency in using AI-assisted development and analysis tools (e.g., GitHub Copilot, NowAssist, and approved code-centric agents)
• Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
• Apply strong technical judgment when validating and integrating AI-assisted outputs into solutions
• Understand and account for model limitations, security risks, and operational considerations
• Apply AI responsibly in development and production environments
• Support ServiceNow platform upgrades and patches during off-hours production releases and validate Service Catalog implementations

Requirements

• 4+ years of software engineering experience, or equivalent demonstrated through work experience, training, military experience, or education
• 3+ years of ServiceNow experience
• 3+ years of ServiceNow experience with Service Catalog
• 3+ years of experience implementing ServiceNow
• 3+ years of experience with Agile in a development environment
• 3+ years of API development and other integration frameworks
• 2+ years of GenAI/Agentic AI development using tools such as NowAssist, Tachyon, and other AI modeling tools
• ServiceNow certifications: CSA (Certified Systems Administrator), CIS (Certified Implementation Specialist), and CAD (Certified Application Developer)

Qualifications

• Web services and integration experience
• Knowledge and understanding of technology architecture, including solutions involving API development
• Ability to develop reports and metrics
• Knowledge and understanding of all phases of project development and testing lifecycle
• Experience in testing automation using tools such as ATF, Playwright, Octane, and others
• Experience using Confluence for team collaboration
• Additional ServiceNow certifications are a plus