Service Now Senior Engineer

About the role

This hybrid role is seated in the city posted on the requisition. Employees work on-site three days a week and work from home two days a week. There is no visa sponsorship or visa transfers available for this position.

Responsibilities

• Own the delivery of enterprise-scale ServiceNow solutions, implementing APIs, integrations, workflows, and Service Catalog capabilities.
• Support a bi-weekly release cycle.
• Lead moderately complex initiatives and deliverables within technical domain environments.
• Contribute to large-scale planning of strategies.
• Design, code, test, debug, and document for projects and programs associated with the technology domain, including upgrades and deployments.
• Review moderately complex technical challenges that require in-depth evaluation of technologies and procedures.
• Resolve moderately complex issues and lead a team to meet existing or potential new client needs.
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
• Lead projects and act as an escalation point, providing guidance and direction to less experienced staff.
• Work with an Agile Scrum Team composed of onshore and offshore delivery team members.
• Demonstrate proficiency in using AI-assisted development and analysis tools (e.g., GitHub Copilot, NowAssist, and approved code-centric agents).
• Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting.
• Apply strong technical judgment when validating and integrating AI-assisted outputs into solutions.
• Understand and account for model limitations, security risks, and operational considerations.
• Apply AI responsibly in development and production environments.
• Support ServiceNow platform upgrades and patches during off-hours and production releases, and validate Service Catalog implementations.

Requirements

• 4+ years of software engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 3+ years of ServiceNow experience.
• 3+ years of ServiceNow experience with Service Catalog.
• 3+ years of experience implementing ServiceNow.
• 3+ years of experience with Agile in a development environment.
• 2+ years of API development and other integration frameworks.
• 2+ years of GenAI/Agentic AI development using tools such as NowAssist, Tachyon, and other AI modeling tools.
• ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, and (CAD) Certified Application Developer.

Desired Qualifications

• Web services and integration experience.
• Knowledge and understanding of technology architecture, including solutions involving API development.
• Ability to develop reports and metrics.
• Knowledge and understanding of all phases of project development and testing lifecycle.
• Experience in testing automation using testing tools such as ATF, Playwright, Octane, and others.
• Experience using the team collaboration software Confluence.
• Other ServiceNow certifications.