Service Now Platform Engineer IV

Duties & Responsibilities

• Architect platform services and CI/CD capabilities using reusable modules.
• Champion best-in-class ServiceNow development practices, maximizing use of OOB capabilities to accelerate delivery, ensure platform consistency, and reduce operational risk.
• Automate provisioning, configuration, and compliance validations.
• Harden platforms and pipelines with integrated controls and guardrails.
• Improve observability, tuning signals for fast diagnosis.
• Lead migrations, upgrades, and complex incidents.
• Document standards, runbooks, and developer guides.
• Mentor engineers and champion product mindset practices.
• May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 8+ years in platform or infrastructure engineering.
• Strong background in automation, CI/CD, and container/runtime services.
• Proven incident response and reliability engineering skills.
• Effective communication and influence.

Preferred Qualifications

• Exposure to cost optimization and performance testing at scale.
• Familiarity with artifact and dependency management.

Pay

Salary Range: $146,960 - $220,440