Service Network Area Manager

Summary of Responsibilities

• Continuously monitors network financials, service delivery, and coverage for assigned territories.
• Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery.
• Builds, executes, and monitors plans to achieve favorable business results.
• Regularly visits/contacts territory service providers to promote the business relationship.
• Leverages available reporting suite and audits aggregates of claims to identify targets for improvement.
• Delivers and attains regular feedback to service providers and processes for improvement.
• Acts as a liaison between Cinch Home Services and assigned service providers.
• Serves as the primary liaison between Cinch Home Services and independent member network.
• Assists with claims escalations.
• Affords tech ride-along visits with key providers to provide insight on process improvement and offer development to business partners.
• Provides sales training on point of need and ancillary service offers.
• Remains abreast to the latest industry best practices.
• Assists with onboarding and initial training of service providers.
• Evaluates Service Provider Membership Application to ensure up to date compliance.
• Analyzes and promotes coverage areas which provide financial, service delivery, or coverage improvements.
• Establishes point of contact between service provider and Cinch Home Services.
• Solicits and shares expectations related to network membership.
• Prepares providers for seamless interactions with various internal business units and systems.
• Assists trade show/site visit recruiting activities within region.
• Performs other duties as assigned.

Qualifications

• 4-year degree and/or certification/licensing in a commercial/residential service trade.
• Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points.
• Experience with strategic planning to produce favorable business results.
• Experience/Other Requirements: 3+ years previous management experience with an emphasis on business to business relations.
• 3+ years leading in a coaching and development environment.
• Proven experience in managing or working with field service trades.
• Ability to review large amounts of data and deduce logical conclusions.
• Ability to perform effectively under conditions of variable workload/ priorities.
• Ability to express ideas clearly and concisely, both orally and in writing.
• Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements.
• Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access).