Service Navigator (26331)

About the role

As a Service Navigator, you will provide individual mentoring, holistic service planning, and coordinated case management, and complete any necessary referrals/linkages to services. You will work together with Albany County Probation. You will coordinate, facilitate, and track the issuing of cash incentives that will be provided to youth as part of their service plan. You will maintain record-keeping for each youth, including progress notes and service plans. You will provide direct mentoring and case management to each youth and family on their caseload. You will report to the Assistant Director of Juvenile Justice for Prevention and will work a hybrid schedule with 50% community travel.

Responsibilities

• Manage a full caseload of probation-involved youth.
• Attend routine team meetings with youth and families and Albany County Probation.
• Establish positive and professional relationships with youth and families.
• Track youth involvement in the program and issue incentive stipends as directed by the supervisor.
• Maintain monitored records of funds issued.
• Create coordinated service plans, to include input from youth, caregivers, subcontracted staff, and Probation.
• Have knowledge of community services in Albany County.
• Help families obtain services they need by making referrals, providing transportation, accompanying them to appointments, and assisting with applications (medical, schools, and DSS).
• Maintain good working relationships with Albany County Probation/DCYF.
• Provide individual mentoring to each assigned youth, at least once per week.
• Maintain cultural sensitivity, competence, and client confidentiality.
• Other responsibilities, as assigned.

Requirements

High School Diploma and two years relevant experience or Associate's Degree and one year relevant experience required

Benefits

• Health care package: medical, dental, and vision
• Tuition reimbursement
• Paid time off
• Holiday Pay
• 401 (K) plan
• Life Insurance
• Loan repayment assistance
• Free training/CEU opportunities

Schedule

You will work a hybrid schedule with 50% community travel.