Service Mobile Technician Automotive Dealership

About the Role

Pack Auto Group is focused on using technology to create a best-in-class experience for our customers. We dominate our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining top rankings in customer service, employee satisfaction, and owner loyalty. Our culture is defined by our Core Values, Vision, and Mission statements.

Responsibilities

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses vehicle problems based on customer complaints and inspection.
• Communicates with parts department to obtain needed parts.
• Mobile Technician will go to customers location for repair.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Installs optional equipment specified by the customer or dealer.
• Reports machinery defects or malfunctions to supervisor.
• Keeps the shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals; returns them to the proper place and in the same condition as received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal and OSHA Right-to-Know.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Other tasks as assigned.

Requirements

• High school diploma or equivalent.
• Knowledge in all aspects of automotive repair and maintenance.
• Fast, eager learner and team player.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Computer skills and willingness to learn new problems.
• Ability to operate electronic diagnostic equipment.
• ASE certificate and great communication skills.
• Willing to submit to a background check and drug screen prior to employment.
• Valid driver's license and clean driving record acceptable to our policies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Accident Insurance
• Paid vacation for full-time employees
• Employee discount on cars, parts, and service
• Drug-Free Work Environment
• Saturday lunches are provided