Service Mentor

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

Responsibilities

• Evaluate & troubleshoot customer and company equipment for repairs.
• Perform repairs or maintenance to customer or company equipment in a timely manner.
• Research & interpret components, diagrams and systems for equipment repairs.
• Respond to customer inquiries related to service.
• Review, advise on & approve trainee progress and work performed.
• Works independent of supervision on assigned tasks.
• Moves between projects as scheduling requires.
• Uses personal and company tools/resources effectively.
• Demonstrates troubleshooting aptitude by thinking through problems.
• Completes reports, documentation, and other paperwork accurately and on time.
• Performs tasks with highest level of quality.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• May work in situations where hazards may be present.
• Other duties as assigned.

Requirements

• Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
• High school diploma required, college and/or technical education preferred.
• Seven or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc.
• Candidates with limited equipment experience, but with strong engine experience will be considered.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self-initiative, and the personal drive for success.
• Excellent communication skills.
• Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.).
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.

Benefits

• Various medical plan options, including a no-cost option.
• Vision and dental insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid basic life insurance.
• 401k matching.
• Profit Sharing.
• 8 paid holidays annually.
• Initially up to 15 days of Paid Time Off annually with increase after five years of service.
• Employee Assistance Program (EAP).
• Competitive pay.
• Exposure to world-class CAT training and development.
• Tuition Reimbursement.
• Tool Purchase Assistance to buy high-quality tools at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company Incentive Bonus Program.
• Paid Veteran holiday annually to all service members.
• Training and Development programs.
• Work uniforms and professional cleaning services.
• Financial Wellness programs.