Service ManagerNew

About the role

To elevate resident satisfaction, optimize the performance of community systems, and meticulously oversee maintenance operations and inventory, Dream Live Prosper Communities is seeking a highly skilled, proactive, and driven professional to step into the role of Service Manager.

Responsibilities

• Elevate resident satisfaction
• Optimize the performance of community systems
• Meticulously oversee maintenance operations and inventory
• Lead the service department
• Ensure the efficient resolution of all work orders
• Craft cost-saving initiatives and manage budgets effectively
• Swiftly respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on-call schedule
• Lead by example, providing mentorship and coaching
• Readily vacant apartments for move-ins, ensuring top-notch repairs and replacements
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well-stocked maintenance shop without unnecessary spending
• Uphold loss prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
• Lead from the front, performing technician and groundskeeper duties
• Efficiently schedule vacancies for 5-day turns
• Assign service requests to qualified personnel for a 24-hour turnaround
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings

Requirements

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can-do attitude

Qualifications

• High school diploma or equivalent
• At least 5 years of relevant experience in a similar role
• Experience with property management software
• Knowledge of local building codes and regulations
• Experience with financial management and budgeting

Skills

• Technical expertise across multiple disciplines, including pool care, appliance repair, electrical systems, plumbing, and HVAC
• Preventative maintenance strategies
• Vendor coordination and management
• Customer service and resident relations
• Problem-solving and decision-making
• Team leadership and collaboration
• Financial management and budgeting
• Property management operations

Benefits

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Pay

Salary range: $80,000 - $100,000 annually, commensurate with experience.

Schedule

Flexible schedule with varied work hours that may include weekends.