Service Manager - Tulsa, OK

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment with competitive base pay and excellent training for our technician, sales, and management positions. We provide fast-track career advancement opportunities for hardworking team players who can deliver results.

About the role

As a Service Manager, you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will manage the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests.

Responsibilities

• Manage the service department by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests.
• Drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure guest satisfaction by acting as the liaison between technicians and guests.
• Contribute to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize provided tools to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods, including light and heavy lifting (e.g., consumer tires and wheels), standing, bending, and squatting.

Requirements

• Minimum 1 year of previous automotive service management experience.
• Valid driver’s license.
• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• Previous automotive service sales experience.
• Previous automotive service experience.

Skills

• Strong work ethic; independently motivated to produce results with limited influence from others.
• Diligence in completing tasks with characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Ability to read, understand, and follow procedures and guidelines.
• Commitment to following established safety policies and procedures.

Schedule

Depending on location, stores may be open 7 days a week, including weekends and some holidays.

Benefits

• Comprehensive medical plans.
• 401(k) retirement plan.
• Certification reimbursement.
• Paid vacations.