Service Manager - Tailored Day Services and Residential Programs

Essential Duties And Responsibilities

• Supervise, train, and manage Direct Service Professionals (DSPs): Lead a dedicated team and help them grow.
• Ensure participants have robust schedules and are accessing community-based resources: Promote active engagement and community involvement.
• Support staff in developing goals using Person-Centered Thinking tools: Help participants achieve their aspirations.
• Track participant goals and complete weekly notes: Monitor progress and celebrate achievements.
• Facilitate annual Individual Support Plans and Interdisciplinary Team meetings: Engage with participants and their support networks.
• Conduct performance evaluations and authorize payroll: Recognize and reward hard work.
• Plan individual supervision meetings: Provide personalized support and guidance.
• Provide technology training and support: Be a tech ambassador for your team.
• Ensure accurate daily attendance, maintain caseload lists, and update electronic files: Support daily operations and keep data current.
• Cook up staff coverage for absences: ensure participants receive the necessary support.
• Manage daily operations with fellow Service Managers: Collaborate for success.
• Implement and track behavior plans: Ensure effective support strategies.
• Co-lead monthly staff meetings: Foster teamwork and communication.
• Maintain relationships with Circles of Support and be a contact for stakeholders: Build strong community connections.
• Participate in community relations and mandatory meetings: Advocate for inclusivity.
• Assist with other responsibilities as assigned: Be flexible and ready to help.

Qualifications

• Key Skills: Leadership and Management, Communication, Organizational Skills, Technology Proficiency, Team Collaboration, Flexibility.
• Experience: At least 1 year of experience as a Direct Service Professional or similar role. Experience with aging individuals and/or those with behavioral challenges is a plus. Supervisory experience is a plus. Preferred experience with individuals with developmental disabilities.