Service Manager/Service Tech

Basic Functions And Responsibilities

• Serves as lead in the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer’s satisfaction.
• Reviews all management reports necessary to audit the performance of department and individual employees.
• Schedules and assigns jobs and work to technicians according to their mechanical skills and knowledge.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
• Monitors service department processes and employee actions to ensure compliance with the Quality Equipment Safety Manual.
• Schedules routine maintenance of Company-owned vehicles.

Qualifications

• High School Diploma or equivalent experience required.
• 1+ year(s) of experience performing service repairs.
• Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systems.
• Ability to write diagnosis and work completed on routine reports (repair orders).
• Ability to use personal computer and various types of diagnostic equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Ability to speak effectively one-on-one with customers.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Valid driver’s license required for potential driving situations.
• Ability to operate a forklift, preferred.

Skills

• Ability to lift up to 50 lbs.
• Ability to squat, bend, lift, reach, twist, stand, sit, and perform repetitive keyboarding for long durations of time.
• Ability to see and use a PC, smart devices, and perform close detailed work.
• Ability to drive for short and long distances.
• Ability to grasp and manipulate standard tools and office equipment.
• Ability to hear in medium to high noise environments.

Pay

Total annual salary consists of competitive base wages and a structured bonus program. Employees can participate in medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. Significant paid training and opportunities for professional and personal development are provided.

Schedule

Details about the schedule are not specified in the job posting.