Service Manager Oil & Gas

Responsibilities

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc.
• Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates, including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
• Develops business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Maintains Key Performance Indicators and adjusts business plans and procedures/processes as appropriate.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Interviews and hires personnel for the service department.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Reviews work orders and ensures timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly reviews JHA’s, reviews company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications

• Mechanical experience with large bore diesel and natural gas engines
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Ability to work nights and weekends, as needed, during peak workload times to meet deadlines and deliver exceptional customer service
• Must possess a clean driving record and be able to meet company insurability guidelines