Service Manager - Military Experience

About the Role

Join Eco Electric, Plumbing, Heating and Air, one of the fastest-growing home service companies in the Seattle area. Our success is built on our unwavering commitment to our people and our culture. We're seeking a proven leader to make an immediate impact by leading, coaching, and developing a high-performing electrical service team. Prior electrical or plumbing industry experience is not required. If you have a track record of leading teams, building accountability, and developing people, we'll teach you the technical side. Military veterans are especially encouraged to apply, as their leadership, integrity, discipline, adaptability, and commitment to teamwork align well with our culture.

Responsibilities

• Follow specific systems and coach technicians to adhere to these systems, ensuring success in the position.
• Provide direct oversight of electricians' performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure the team consistently exceeds revenue goals.
• Host weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Coach electricians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Manage service work to stay within budget constraints.
• Develop and produce reports on department performance, quality, and efficiency.
• Recruit and comprehensively onboard new electricians.
• Collaborate with electricians on truck stock management and vehicle policy compliance.

Qualifications

• Five (5) years of experience in a Service, Sales, or equivalent management position (industry-specific experience not necessary).
• Strong leadership and team management skills.
• Customer-first mindset with a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.
• Strong problem-solving abilities and creative thinking.
• Meticulous attention to detail, especially in financial and safety matters.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.
• Demonstrates initiative and thrives in a collaborative team setting.
• Possession of a valid driver’s license with a clean driving record.
• Eligibility to clear background checks and drug screening tests.

Pay

Salary Range: $90,000 - $115,000 base + performance bonuses from $20,000 - $50,000 per year.