Service Manager - Mentor

About the role

Honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, Honeygrow remains committed to its roots. Yet it's our key ingredient – our team – that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of Honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus.

Roles + Responsibilities

• Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points.
• Strive to be a Honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and Honeygrow.
• Support the General Manager in teaching the team how to be top performers empowered to achieve HG Standards.
• Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of Honeygrow.
• Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level.
• Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations.
• Actively train, coach, and develop all employees with patience and diligence.
• Ensure that we deliver a fantastic guest experience executing our HG Engine efficiently with every guest on every shift.
• The HG Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality.
• Ensure that we follow all the food safety guidelines and procedures.
• Effectively supervise scheduled shifts.
• Uphold the restaurant to HG facilities standards and lead the restaurant’s preventative maintenance plan.
• Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists.

Requirements

• Must be at least 18 years of age.
• Must be able to meet the scheduling needs of the restaurant.
• Strong food prep experience.
• ServSafe Certification preferred.
• Previous training experience preferred.
• Minimum one year of restaurant experience.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to lift and carry up to 50 pounds.
• Must possess close vision, distance vision, and peripheral vision.
• Must be able to frequently bend, stoop, and reach.
• Must have dexterity to handle kitchen equipment.
• Must be comfortable working near open flames.
• Must be able to work in a fast-paced environment with hot and cold areas.
• Must be able to work and communicate effectively in an environment with high noise-levels.

Benefits

• Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually.
• Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Financial Wellness: 401(k) with company match and free financial wellness counseling.
• Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees.
• Rewards: Achieve your work goals and get gift cards to popular retailers.
• Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels.
• Meal Benefits: Free shift meals and discounts on meals and drinks on your days off.
• Competitive Pay: Earn competitive wages plus tips, with instant access to your earnings via DailyPay.
• Performance Reviews: Annual performance reviews with merit increases for qualifying employees.
• Referral Bonus: Earn up to $500 for referring a friend.
• Affirmative Action Plan: Equal Opportunity Employer.

Pay or Shift Range

The pay or shift range for this position is $17.25 - $18.50 per hour + tips. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Over the last 3 months, Service Managers at this location are earning an average of $1.93 per hour in tips!