Service Manager- Medium & Heavy-Duty Truck Dealership- North Central Ohio

We are a leading medium and heavy-duty truck dealership in North Central Ohio, known for providing exceptional service, repair, and support to our customers. Our success is built on a strong focus on culture, technician efficiency, and profitability. We are searching for the right leader to strengthen our service department and drive long-term growth.

About the role

We are seeking a Service Manager with dealership experience and a proven track record of profitability and technician efficiency. This opportunity is open to experienced Service Managers with a history of success leading dealership service operations, or Assistant Service Managers who have the skills, leadership ability, and industry experience to step into a Service Manager role immediately.

The ideal candidate is a strong leader who understands the medium and heavy-duty truck and engine industry, is focused on team culture and technician performance, and can balance customer satisfaction with financial success.

Responsibilities

• Lead and manage all service department operations.
• Drive profitability and efficiency by monitoring labor, workflow, and technician productivity.
• Build and maintain a positive, accountable, team-focused culture.
• Develop, coach, and mentor technicians and service advisors.
• Ensure top-quality customer service and satisfaction.
• Collaborate closely with parts, sales, and warranty departments.
• Track and report department performance while following the company's processes.
• Ensure compliance with dealer, manufacturer, and safety standards.

Requirements

• Dealership service management experience required (Service Manager or Assistant Service Manager level).
• Documented success in profitability and technician efficiency.
• Strong leadership skills and the ability to influence culture.
• Solid understanding of medium and heavy-duty truck systems, engines, and repair operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to balance customer needs with department profitability.
• Strong attention to detail, especially regarding time management and organization.
• Proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check and drug test required.

Benefits

• Competitive compensation with performance incentives.
• Full benefits package (medical, dental, vision, 401k, PTO).
• Career growth opportunities within a strong and expanding dealership group.
• Supportive and culture-driven work environment.

Pay

Starting at $80k annually, with profitability bonuses paid monthly.

Schedule

Primarily in a service shop & office environment. Periodic weekend or evening work is expected. Overtime may be required.

Physical Demands

• Requires bending, stooping, kneeling, crouching, and reaching for short periods.
• Occasional lifting of 5 to 20 pounds.
• Performing accurate, knowledgeable detailed work.
• Occasionally exposed to engine exhaust fumes and loud noise.
• Requires mechanical knowledge and ability to train and teach technicians efficient skills.

Work Environment

Primarily in a service shop & office environment. Will be expected to travel as needed to company locations.