Service Manager - Lift Truck

About the role

The Service Manager is responsible for leading the branch Service Department to provide a high level of employee and customer experience while achieving safety, financial, and operational targets.

Responsibilities

• Mentor and lead service supervisors and technicians
• Maintain customer relationships
• Provide technical assistance
• Conduct service call research and review
• Handle facility maintenance and capital requests
• Perform shop tooling maintenance and inspections
• Collaborate with internal support teams
• Lead service supervisors and technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs
• Conduct performance reviews timely and accurately
• Ensure standard jobs for shop and field repairs are followed and service quotations are generated and communicated to customers regularly
• Review WIP weekly to ensure work orders are invoiced accurately and timely
• Conduct monthly financial and operational reviews with the leadership team
• Audit service calls and financial statements as necessary
• Visit critical customers to build relationships and solve performance issues with the sales department
• Lead the weekly branch meeting
• Manage workload capacity and assist with budgeting inputs to ensure the correct number of technicians are available to support customer needs
• Effectively communicate with internal personnel to address customer needs

Qualifications

Education: High school diploma or equivalent required.

Experience: Experience as a service technician, service supervisor, service support supervisor, and/or