Service Manager - Lift Truck

About the role

The Service Manager leads the branch Service Department to deliver exceptional customer and employee experiences while meeting safety, financial, and operational goals.

Responsibilities

• Mentor and lead service supervisors and technicians
• Maintain customer relationships
• Provide technical assistance
• Service call research and review
• Facilitate facility maintenance and capital requests
• Shop tooling maintenance and inspections
• Collaborate with internal support teams

Qualifications

• High school diploma or equivalent
• Experience as a service technician, service supervisor, service support supervisor, or heavy equipment repairs
• Basic and intermediate computer skills, including Microsoft Word and Excel
• Skills and competencies in telephone, verbal, and written communication, heavy equipment technical skills, organizational abilities, Microsoft Office Suite, Microsoft AX2012, business communication training, leadership training, OSHA & MSHA training, compliance training, and safety awareness

Physical Requirements

• Speaking, listening, writing
• Grasping, stooping, kneeling, climbing
• Lifting up to 75 lbs

Job Training

• Microsoft Word and Excel - basic and intermediate

Physical and Job Hazards

• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain

Benefits

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.