Service Manager - Kansas City MO Area

Day to Day Functions

• Train and develop technicians.
• Daily check-ins, weekly branch meetings, and monthly ride-a-longs and technician one to ones.
• Branch goals are understood and communicated to the entire team.
• Work with Regional Manager to set and track goals.
• Measure success during weekly manager meetings.
• Use data to further identify training needs and branch opportunities.
• Follow up on negative customer feedback and document outcome.
• Follow up on any training needed.
• Work with other department managers if non-field changes need addressed.
• Maintain past due balances and ensure the field staff follow protocol.
• Monthly meet and review with routing coordinator to ensure routes are efficient and at a manageable size.
• Work with Technical Director to ensure all training is complete and certifications are scheduled.
• Submit documentation.
• Complete service quality checks on both residential and commercial accounts.
• Promote a safe environment and make sure incidents are followed up on.
• Regular truck inspections and making sure equipment is maintained properly.
• Manage a small route of customers for training opportunities with new technicians and keeping skills up to date.
• Participate in company meetings and actively work to gain leadership skills.

Qualifications

• 7+ years of pest control experience.
• 3+ years leadership experience.
• Certified in area servicing.
• In depth knowledge of Rottler – scheduling, account, pricing, and sales operations.
• Knowledge of Microsoft Excel and other technology as needed.
• Ability to read, write and comprehend English.