Service Manager II

About the role

Job Purpose: The Service Manager II is responsible for overseeing the daily performance of the server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.

Location: Manhattan - Paramount Plaza, 1633 Broadway, New York, NY 10019

Responsibilities

• Ensure servers deliver a consistent, welcoming guest experience.
• Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers for performance excellence.
• Model company values and standards in all interactions.
• Set clear goals for the server team.
• Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server productivity and manage labor costs.
• Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

Requirements

• High school diploma or equivalent.
• 5+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.
• Applicant must