Service Manager - Gate & Access Control

About the role

Security Works (partnering with Premier Fence) is a growing gate and access control company seeking an experienced Service Manager to lead our service department.

Responsibilities

• Lead and manage the daily operations of the service department.
• Supervise and support field technicians and service office staff.
• Ensure rapid response to emergency service calls.
• Schedule and coordinate service work orders for efficiency and response time.
• Provide technical guidance and support to technicians when needed.
• Manage purchasing of gate operators, access control equipment, and service parts.
• Maintain proper parts inventory for service operations.
• Review and approve technician timecards.
• Work closely with customers to ensure a high level of service and satisfaction.
• Help maintain the strong team culture that defines Security Works.

Requirements

• Experience in automatic gates, access control, or a related service industry.
• Leadership experience managing technicians or field service teams.
• Strong troubleshooting and problem-solving skills.
• Able to manage multiple service requests and priorities.
• Strong communication and organizational skills.
• A leader who motivates and supports their team.
• Commitment to excellent customer service.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to pass a background check.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive salary.
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Accidental death insurance.
• Employee Assistance Program (EAP).
• 6 paid holidays per year.
• Tuition reimbursement opportunities.

Pay

Competitive salary.

Schedule

Full-time position.