Service Manager -Fargo

Responsibilities

• Monitor schedule and dispatch work orders.
• Maintain acceptable levels of applied time.
• Serve as primary contact for all service-related phone calls and assist front counter phone calls as needed.
• Provide technical support for service-related items from walk-in customers.
• Perform shop labor estimates, quote in-house repairs, and upon approval, purchase necessary repair parts or replacement components and reschedule assembly time.
• Promote additional sales through repairs and field service (e.g., filters, P.M. programs, system upgrades).
• Assist with overflow service work when necessary.
• Bill out shop and field service projects.
• Maintain quality control and professional appearance of all shop service work.
• Assist in training and development of service personnel.
• Promote a teamwork attitude among service personnel and all other company employees.
• Provide assistance in developing sales strategies to penetrate new and existing markets.
• Maintain acceptable shop appearance.
• Perform other duties as assigned by Management.

Requirements

• Fluid Power Degree or equivalent experience.
• Strong mechanical background; hydraulic background preferred.
• Highly motivated self-starter.
• Excellent customer service and communication skills (verbal and written).
• Proficient with planning and organization.

Qualifications

• Service writing: 1 year (Preferred)
• Hydraulics: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Work Location: In person