Service Manager - East Campus Graduate Apartments

About the role

The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to enhance resident experiences and maintain high maintenance standards. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance.

Responsibilities

• Manage the entire facilities maintenance team to enhance the resident experience, including work orders, preventative maintenance, and vendor management.
• Recruit, hire, supervise, train, and develop team members; conduct cross-training for operational flexibility.
• Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness; assist Property Manager with hindsight in preparation for the upcoming year.
• Own the preventative maintenance plans for the property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property utilizes national partnerships for vendor management to reduce expenses and leverage market-wide vendor services for consistency and scalability.
• Ensure vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation at the assigned property.
• Ensure teams maintain a clean and orderly environment, including shops, mechanical rooms, storage, and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Supervisory Responsibilities

• Carry out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train, and develop a team while managing workflow and prioritization of projects to ensure on-time execution and completion.

Ideal Candidate

The ideal candidate is a maintenance professional with strong technical and administrative experience and the ability to lead property maintenance operations and team performance. This role includes team management, work orders, preventative maintenance programs, vendor relationships, and supporting budget-related processes to ensure high property standards and a positive resident experience. Candidates should have a strong foundation across maintenance facilities areas and experience supporting or leading teams. While candidates may not have experience across every system or responsibility, they should be prepared to grow into full oversight of property maintenance operations.

Qualifications

• HVAC certification preferred.
• 2-3 years’ proven mid to high-level technical experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

Benefits

• Dental
• Vision
• 401(k) with Employer Matching
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Pregnancy & Childbirth Leave
• Paid Paternity Leave
• Health Insurance
• Health Savings Account (HSA) with Employer Matching
• Short-Term & Long-Term Disability

Perks

• Preferred Membership Pricing at Local & National Companies
• CoreGiving Volunteer Days
• Referral Program
• Charity Matching Program