Service Manager | Commission-Based - Tonkin Gresham Honda
Gee Automotive Companies · Troutdale, OR · Yesterday
OTHRFull-time
Service Manager Job Responsibilities
- Lead and oversee all daily service department operations
- Drive revenue growth, profitability, and customer satisfaction
- Recruit, train, coach, and develop service advisors and technicians
- Maintain department performance metrics and implement improvement strategies
- Ensure excellent customer service and effective handling of customer concerns
- Maintain manufacturer standards and dealership policies
- Manage technician productivity, efficiency, and workflow
- Review financial statements, budgets, and departmental reports
- Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
- Promote a positive, team-oriented culture focused on accountability and performance
Compensation & Benefits
- Competitive pay
- Employer-subsidized Medical and Dental insurance
- Company-Paid Life Insurance
- Employee Assistance Plan
- Telehealth
- Variety of voluntary benefit options
- Short and Long-Term Disability
- Critical Illness
- Accident
- Pet
- Additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Qualifications
- Previous automotive Service Manager or Fixed Operations leadership experience
- Previous import OEM experience, preferably Honda
- Proven track record of driving service department profitability and customer satisfaction
- Strong leadership, coaching, and team-building abilities
- Excellent communication and conflict-resolution skills
- Experience analyzing KPIs, financial performance, and operational metrics
- Strong organizational and problem-solving skills
- Proficiency with dealership management systems and service department software