Service Manager - Commercial HVAC

Position Overview

As a Service Manager at NTD Mechanical, you will oversee the daily operations, growth, and profitability of the HVAC service department. You will manage 8‑10+ commercial HVAC service technicians, support dispatch and scheduling, drive customer satisfaction, improve operational efficiency, and help grow a scalable service business across North Texas.

Responsibilities

• Lead, mentor, and support a team of 8‑10+ commercial HVAC service technicians.
• Oversee daily service operations, dispatch coordination, and technician scheduling.
• Monitor service department performance, productivity, profitability, and customer satisfaction.
• Support the growth of preventive maintenance agreements, service contracts, and recurring revenue opportunities.
• Assist with estimating, job costing, budgeting, and resource planning.
• Provide technical guidance and troubleshooting support for complex service issues.
• Collaborate with service sales, project management, field operations, and accounting teams to ensure successful project execution.
• Review service reports, work orders, and invoicing for accuracy and timely completion.
• Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.

Required Qualifications

• 10+ years of commercial HVAC service experience.
• 3+ years leading service technicians, supervisors, or service operations teams.
• Strong knowledge of commercial HVAC equipment, including rooftop units (RTUs), chillers, boilers, VRF/VRV systems, variable frequency drives (VFDs), and building automation systems (BAS).
• Experience managing dispatch priorities, service workflows, and customer interactions.
• Understanding of service department financials, labor utilization, gross margin, job costing, and operational KPIs.
• Proficiency with Microsoft Outlook, Excel, and service management software.
• Strong communication, organizational, and leadership skills.
• Ability to build teams, improve processes, and drive accountability.
• Valid driver’s license and acceptable driving record.
• High school diploma or GED required; technical HVAC training preferred.

Preferred Qualifications

• Familiarity with the North Texas commercial HVAC market.
• Experience growing preventive maintenance and service agreement portfolios.
• Knowledge of Foundation or similar ERP/service management platforms.

Compensation & Benefits

• Base salary: $100,000‑$130,000, based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays.
• Opportunities for professional training and certification.

Why Join Kelso Industries?

• Growth opportunities: develop new skills, take on exciting challenges, and advance your career.
• Company culture that supports growth, values contributions, and makes work fulfilling.
• Impactful work that creates efficient, sustainable, high‑performance environments across industrial, commercial, and institutional sectors.
• Competitive compensation and benefits that enhance financial security, health, and well‑being.
• Commitment to diversity, equity, and inclusion.