Service Manager - Central Texas
About the role
As a Service Manager - HVAC at a Modigent operating company, you will lead commercial HVAC service operations, including repair, maintenance, troubleshooting, and light retrofit work. You will oversee service teams, drive customer satisfaction, ensure operational excellence, and deliver profitable results. Working closely with senior leadership, dispatch, and field supervisors, you will manage resources, develop people, and continuously improve service delivery. Progression from Level I to Level II reflects increasing scope of responsibility, team size, financial accountability, and strategic impact.
Responsibilities
- Service Manager I - HVAC
- Lead day-to-day HVAC service operations for an assigned territory, market, or service line.
- Supervise Service Foremen, technicians, and support staff to deliver high-quality, timely service.
- Oversee scheduling, dispatch coordination, and resource allocation to maximize productivity and response times.
- Ensure strong customer communication, issue resolution, and satisfaction on assigned accounts.
- Monitor job profitability, labor utilization, and key service metrics; take corrective action as needed.
- Enforce safety standards, quality expectations, and company policies across the service team.
- Support recruiting, onboarding, training, and performance management of service personnel.
- Collaborate with Sales, Dispatch, and Operations to maintain alignment and support growth.
- Maintain accurate documentation, reporting, and compliance with refrigerant and service regulations.
- Service Manager II - HVAC
- Provide senior leadership for broader or more complex HVAC service operations (larger territory, multiple teams, or higher-volume accounts).
- Own full P&L responsibility or significant financial performance for the service business unit.
- Develop and execute strategies to improve first-time fix rates, response times, customer retention, and profitability.
- Lead continuous improvement initiatives across people, processes, and technology.
- Mentor and develop Service Manager I, Service Foremen, and high-potential technicians.
- Build and maintain strong relationships with key customers, general contractors, and internal stakeholders.
- Partner with senior leadership on capacity planning, market expansion, and service product development.
- Drive a strong safety culture and ensure full compliance with all regulatory and company requirements.
- Represent the service organization in cross-functional initiatives and strategic planning.
Supervisory Responsibilities
Yes – Direct leadership of Service Foremen, technicians, and support staff. Level II carries broader span of control and greater accountability for team development and succession planning.